If you select the TransUnion process, you understand and agree that you must answer a series of questions about your identity. Once you have verified your primary email address, you can continue the registration process. You understand and agree that we will collect the IP address of any device that opens this email.

Ive duly logged in and done the withdrawal. Ive had a response just asking for bank statement and payment card (some numbers blanked out) before they come back with anything so hopefully fingers crossed Next question is why then did they close the account? UKGC have stopped short of saying ‘refund their deposits’, though it is inferred from the last sentence.

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This process will continue for four new five-year Minimal Exclusion Periods or until you turn off auto renewal from your GAMSTOP account. If you select the auto renewal option either at registration or during a five-year Minimum Exclusion Period, immediately after the expiry of your current five-year Minimum Exclusion Period, a new five-year Minimum Exclusion Period will automatically begin. Although you can access certain parts of our site without having to register, to be able to use GAMSTOP to self-exclude, you will need to register for your self-exclusion. But every time you visit our site or use GAMSTOP, please check these Terms to take note of any changes we have made and to ensure you understand the Terms that apply at that time. If you register for GAMSTOP and later decide that you do not agree to these Terms, you will still remain bound by them.

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Before I submitted my complaint I sent the casino an email asking who I should contact if I had a complaint about a customer being able to bet when self excluded via GamStop. If it is the casino then personally I think you’ve a better chance at recourse than going after GS. The fact that your other accounts were blocked would possibly indicate it has But the fact that you got promo material (a breach of their LCCP, would seem to suggest something’s gone awry at the casino point) In this situation though I personally would say it’s only right you get your deposits back, or at least the majority of them.

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With regards to the slightly amended name and totally different DOB, this I thought would be the biggest issue when submitting my real ID & telling them that I entered them wrong on sign up & they’d likely close my account confiscating the balance using this as their reason. What is more unbelievable is the second one and how high I got with such a little deposit. I see from other threads here that self exclusion is taken seriously and the posts in reply to those that have self excluded are ones of support, so with that in mind my post might be deemed controversial or not of value to those who have self excluded. I was worried it might not be allowed or deleted because I signed up to Gamstop and found a way to circumvent signing back up to a online site. May get your deposits back but even that’s at a push.